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5. Mutual trust is a shared belief that you can depend on each other to achieve a common purpose.In the process of creating trust, for example with a group of community leaders, the four principal steps are to develop acceptance, understanding, shared goals and leadership. Achieving each step takes time, especially in a cross-cultural situation.
a) The first step is to develop acceptance because, while you are like everyone else in the group in some ways, you are also unlike them in some other ways. The key question is: "Will I be accepted by the members?" Acceptance develops as people become more aware of their similarities and less conscious of their differences; sharing each other's company and eating together help this process. Trust will be blocked until people feel sufficiently accepted by each other. With this achievement, they can begin dealing with the next step - understanding b) Because each one of us lives in a particular world of experience, knowledge, attitudes and values, the second core question is understanding: "Will I really be understood in this group, and will they understand me?" Words have meanings, based on our experiences, so when each of you talk about the "land"; will you really know what the other means? c) The next issue is shared goals. e.g. "Despite our differences, do we have enough shared goals to make co-operation between us possible and productive?" As a positive group climate develops, participants will be prepared to surface their hopes, fears and objectives for their community With the insights provided by the social profile, representatives of the mining company should be able to talk about how the proposed mine can help the community to achieve its goals, and how any feared negative aspects can be managed. d) The final issue is leadership e.g. "How will mining-community decisions be made?" Will each side inform and consult with the other before making a decision and an announcement, or will it be the old DAD (Decide-Announce-Defend) mode? Once a commitment is made, consistent performance will reinforce confidence in each other. Once trust is built up in this way, it can break down through thoughtless action or a lack of maintenance work, e.g. not continuing the relationships just developed. If there are changes in the composition of the core group which initially worked through this process, then the newcomer(s) have to be brought on board. Continuity in mining personnel dealing with the community is especially important; frequent staff turnover predicts poor community relations. |
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